Technical support
We like to talk to customers and are happy that we always get good marks for our customer service. If you need personal help from us at Alstra, you are always welcome to contact our support department. The dialogue will also help us to develop our tools and our services.
Support via e-mail
When our online help doesn't provide the support you need, rapid support is always available via e-mail: support (at) alstra.se
Telephone support
Support is always included in our larger packages (Survey Generator Medium and Large), and in our special packages. Please call us: +46 (0)8-22 22 65.
Getting started
There is a quick start guide under the "Home" tab, when you log into the survey tool, to help you get started.
Help on-line
There is also a searchable online help function in the survey tool.
Tips, questions & answers
We have summarised some general advice for you when you carry out a survey or evaluation. We hope this will make things easier for you – together with the frequently answered questions – and the clearest possible answers.
Glossary
Sometimes we use words which can be incomprehensible for the uninitiated in the market research area. Here are the explanations for the most common words and expressions.